This Privacy Policy explains how Cafe the Green Candle collects, uses, stores, and protects your personal data when you use our mobile application and related ordering services.
Welcome to Cafe the Green Candle ("we", "our", or "us"), owned and operated by The Green Candle in partnership with Divanex Technologies. We are fully committed to protecting your privacy and ensuring your personal information is handled with the highest standards of safety, transparency, and integrity.
This Privacy Policy applies specifically to the Cafe the Green Candle mobile application on Google Play (Package Name: com.cafeoder), our website at https://thegreencandle.cafe, in-store digital services, and customer loyalty reward systems. By downloading, registering, or using our application, you consent to the collection, use, and sharing practices described herein.
We only collect information strictly required to deliver our cafe food & beverage ordering services, manage loyalty points, and provide secure account authentication:
Full name, email address, mobile phone number, date of birth, and anniversary date (used to celebrate birthdays and anniversaries with reward points and exclusive cafe discounts).
With your explicit permission, we collect precise or approximate device GPS coordinates and saved delivery addresses solely to identify your nearest Cafe the Green Candle outlet and compute delivery routes. We do not track your location in the background.
Item selections, preparation preferences, transaction totals, loyalty points earned/redeemed, coupons applied, and scratch card rewards won. Note: We never store your credit/debit card numbers, CVVs, or UPI PINs on our servers. Payments are processed securely via certified, PCI-DSS compliant gateways (e.g., Razorpay).
Device model, operating system version, and Firebase Cloud Messaging (FCM) push notification tokens used exclusively to send real-time order status alerts ("Order Preparing", "Ready for Pickup", "Delivered").
We process your data for lawful, transparent business purposes:
We do NOT sell, rent, or trade your personal data to any advertisers or third parties. Data is shared only with trusted service providers necessary for app operations:
We employ industry-standard technical measures to protect your data, including TLS 1.3 / HTTPS encryption in transit, salted password hashing, and role-based access control. Your data is retained only for as long as your account remains active. Accounting invoices and receipts are retained as required by tax legislation.
You have full control over your personal data. You can view, modify, or permanently delete your account and all associated personal data at any time directly through the mobile application settings or via our dedicated web deletion portal:
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us immediately to have it purged.
We may update this Privacy Policy periodically to reflect enhancements in our app or regulatory updates. Any changes will be posted on this page with an updated revision date.
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Protection Officer:
com.cafeoder)